How do I use my Nipper Points?Updated a month ago
1. What is Out’n’About Rewards?
Out’n’About Rewards is our way of saying thanks. You will earn Nipper Points when you shop with us, interact with us online, leave a review, or refer a friend. You can then use your points to unlock money off rewards on future purchases. The more you collect, the more you save.
2. Who can join?
Anyone with an Out’n’About account will be automatically enrolled in Out’n’About Rewards. If you are new, click Join Now to create an account. It is free and gives you access to member rewards.
3. How do I earn Nipper Points?
You can earn Nipper Points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
4. How do I view my Points balance?
You can see your points balance in the header of the loyalty page when you are logged in.
5. How do I redeem my Nipper Points?
Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Customers need to reach milestones to redeem their points e.g.
1000 -£10
2000 - £20
3000- £30
5000 - £50
10000 - £100
and then they can see the reward at the bottom of their rewards page it will say - get reward.
6. Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
7. What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals which have a 63 day approval period.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
8. What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
9. Why did my Nipper Points balance go down?
You, or someone you referred, cancelled or returned a purchase.
10. I completed an activity but didn't earn points!
Don’t worry, it can sometimes take a few minutes for us to process your activity and provide your points.
11. Can I use my Nipper Points during checkout?
Not directly. Please redeem your points for a voucher which can then be applied during checkout.
12. How do I leave the program?
If you no longer wish to earn points, please contact us at [email protected] and ask to be unenrolled. We will unenroll you and you will lose any points you have accrued.
13. What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
14. Where can I report a problem or give feedback?
Please contact us via email at [email protected]
15. When do I receive Nipper Points for my child’s birthday?
Add your youngest child’s birthday to your account and your Nipper Points will be added automatically each year on that date, around midnight UTC.
16. Why didn’t I receive points for my order?
There are two possible reasons:
Your order was placed before our rewards program launched. Points are only awarded on purchases made after the program went live.
Points remain pending for 63 days after purchase to allow for any returns. Once this period has passed, eligible points will be added to your account.