What’s your return policy?Updated 3 months ago

Our return policy allows returns or exchanges for unused goods that are still in their original packaging, 7 days from the day after delivery. 

• A refund can only be processed if the items are returned in an unused, re-saleable condition.
• Return postage and packing costs will be the responsibility of the customer except for faulty/damaged items, however, no further postage and packing charges will be made for exchanged items sent to you.
• Customers should obtain proof of postage or send items back by a courier/recorded delivery service when returning goods to us, as we cannot be held responsible for parcels lost during return to us.
• Items sold in the 'clearance' section of our webshop are not covered by any manufacturers warranty. However, this does not affect any customers statutory rights.

Please return items to:

Returns Department,

Out'n'About ATP Limited,

Metro Supply Chain

Unit 1, Saxham Business Park

Little Saxham

Bury Saint Edmunds

IP28 6RX